Reporting to the Product Development Manager Payments, the role holder is responsible for delivery of payments product and services on our mobile channels aligned to the bank’s objectives and goals.
Working with our vendors, technology teams, partners, and other stakeholders, the role holder will be responsible for defining and delivering new mobile payment features and functionalities with unmatched user experience.
Key Responsibilities:
- Define end-to-end customer payment experiences, drive, and document requirements, build, and manage the bank’s mobile payments ecosystem.
- Lead the development of new mobile payments features and functionalities from concept to launch working with cross functional teams through the entire product development Lifecyle.
- Product backlog grooming and value-driven prioritization of new initiatives and enhancements on existing products.
- Manage the testing of new and enhanced products features and functionalities prior to implementation to ensure quality delivery.
- Identify, document & implement changes for process improvement arising from audits, staff & customer feedback, and compliance, in liaison with internal stakeholders from technology and other departments.
- Gain a deep understanding of mobile payments trends, customer needs and paint-points, and follow through with implementation to improve customer experience, drive adoption and business growth.
- Collaborating with senior leadership and various stakeholders to ensure seamless payments product launch and post-launch support including training of staff
The Person:
For the above position, the successful applicant should have the following:
- Bachelor's degree from a recognized university.
- Certification in Digital Product Development/ Project Management/ AGILE Methodologies and Practices is an added advantage.
- At least 5 years’ work experience in the same or related role, with at least:
- 2 years’ work experience in digital product development.
- 1-year work experience in business development.
- 2 years’ work experience in delivery of mobile financial products and services in a high growth environment.
- 2 years’ work experience in project delivery/ management
- 1 year work experience in financial services, sales & service is desirable.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 8th November 2024
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.