Following the decision by the Central Bank of Kenya to appoint KCB Bank Kenya LTD as an agent to disburse funds to depositors of Imperial Bank Limited - In Receivership (IBL-IR), see below helpful details as well as information on how to claim your money.
A claimant has to be a depositor of IBL-IR, any holder of a savings account, current account or fixed deposit account.
The Claim Form can be downloaded from here
For KCB A/C Holders
Fill in the claim form (download here) and attach:
For Non KCB claimants
You will need to open a KCB account. Click here to fill in account opening form
Fill in the claim form (download here) and attach:
The completed Claim Form is to be submitted to KDIC through KCB. Send completed forms to
KCB Bank Kenya LTD
Kencom House, Wing A, 6floor
No. Only original IBLIR-KCB Bank Claim Forms will be accepted. Currently there is no time limit within which a claim is to be submitted by a depositor and as such, overseas claimants have time to send the original Claim Forms by courier to KCB.
Yes. KDIC will only pay depositors through their nominated accounts held with KCB Upon receipt of the funds from KDIC, the claimant may transfer the same to any other bank of their choice and or withdraw the funds and thereafter give instructions for closure should they not wish to continue the business relationship.
No, if your account is still active at KCB, your account will be credited automatically as executed by KDIC.
No, if dormant you will need to visit your domicile branch where you opened your account and feel in the required documents and also feel in the claim form.
For closed account you will need to open a new account and complete a claim form.
No. However, you should attach both sets of identification documents to the Claim Form.
The claimant will be notified of the response by KCB bank as soon as the claim verification and disbursement process is concluded.
Yes. However do ensure you sign the Claim Form as per the signature mandate maintained at IBLIR and also attach copies of your identification documents as maintained with them.
No. "XYZ" is one depositor. The claimant should therefore only open only one account.
Yes. The Claim Forms should then be executed as per the mandate maintained at IBL - IR and per depositor. (per CIF)
The administrator of the estate or legal representative of the deceased may claim the funds on behalf of the estate of the deceased and will have to provide the requisite probate legal and confirmation documents signifying their appointment as an administrator to the estate. Both sets of identification documents for both deceased and the administrator will be required.
In case of more queries regarding this, kindly contact the Receiver Manager on firstname.lastname@example.org or call 020 287 4000, 020 287 4243, 020 287 4262 between 9am – 4pm.
You will be required to provide a valid national identification document or valid passport and follow the aforementioned claiming process. Where the document differs from that used to open your account at IBLIR or to make the initial claim via KCB Banks, you will be required to provide a suitable alternative national identification document and a sworn affidavit verifying your identity. Alternatively, you can procure a replacement national identification document and commence the claim process.
If an IBLIR customer had a joint account, you will be required to fill in the IBLIR-KCB Bank Claim Form and KCB Account opening Form and provide the necessary supporting documents. KCB Bank will similarly assign a joint account for the same. All signatories will sign the required documents as per mandate. For 1st claimants, all signatories will be required to present themselves at KCB Bank or select IBLIR branches to make the claim. For 2nd claimants, one of the signatories can present the documents so long as the joint partner/s have signed and provided required documents
The claiming process will be the same as aforementioned. The parent or legal guardian who opened the minor’s account at IBLIR is the one to complete and sign the Claim Form. The signing mandate to be reviewed would be that of the minor’s parent or legal guardian.
No. All payments by KDIC will be in Kenya Shillings. The conversion rate utilized shall be determined by KDIC.
No. The account held with KCB should mirror the account held with IBL-IR and the Claim Form should be signed as per the mandate maintained with IBL-IR.
KCB Bank’s appointment and mandate does not cover the bond. Kindly contact the Receiver Manager on email@example.com or all 020 287 4000, 020 287 4243, 020 287 4262 between 9am – 4pm for further queries.
The claimant will be notified of the rejection as soon as the claim verification process is concluded. Queries in connection with rejected claims are to be directed to KCB Bank.
If there is a need for any further escalation kindly contact the Receiver Manager on firstname.lastname@example.org or call 020 287 4000, 020 287 4243, 020 287 4262 between 9am – 4pm.
Should you have further enquiries, please do not hesitate to contact us:
Tel: +254 (20) 2287000, +254 (732) 187001, +254 (711) 087001