Branch Manager, Narok

The branch Manager shall oversee Overall leadership, management, growth and profitability of the Branch Business and implementation of an effective and efficient Operational, Risk Management, Customer Service and Sales culture.

Key Responsibilities
• Develop, grow and monitor Branch liability and asset portfolios with aim of ensuring that the branch remains profitable, competitive and promptly reacts to changes in both the internal and external environment.
• Contribute to and take proactive role in the strategic direction of Branch Business. This will include ensuring that the Bank’s objectives relate to the branch in particular and Retail Banking in general are met. A key role will be development of branch strategies.
• Overall management of the branch to ensure superior service offered to all banks’ customers, reduction of operating costs by ensuring efficient utilization of bank’s resources and reduction of fraud and losses through implementation of first-class corporate governance through adherence to set policies and procedures
• Customer Care: Monitor and Manage Customer complaints, constantly review service delivery standards and position staff in a way which ensures maintenance of the highest service standards.
• Forecast, plan, implement and monitor all branch sales, cost and expenditure activities within set budget and proactively and promptly remedial actions to minimize the variance between the budget an actual performance.
• Organize and manage the available branch of human and physical resources. Coach, mentor and develop a high performing team. A key ingredient being inculcation of performance management framework.
• Co-ordinate all branch activities and liaise with regional office and other Head office Units for branch requirements.
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.

The Person

For the above position, the successful applicant should have the following: -
• A University Degree from a recognized institution.
• Minimum of 8 years’ experience in General Banking; 6 years of which one should have been a Branch Manager in a Bank.
• Experience in Sales, Personal/Business/or Retail Banking.
• Experience Credit Analysis and administration.
• Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
• Demonstrated consistent high performance in role(s) held in the last three years
• A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
• Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
• A good understanding of risk, credit policies and procedures.
• Strong leadership skills with demonstrated competences in championing high performance management.
• Excellent planning, organization, problem solving and analytical skills.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.