Relationship Manager, Mining

Reporting to the General Manager, Public Sector in Corporate Banking, the Relationship Manager for Mining sector will be responsible for developing, managing, and growing strategic relationships with clients operating within the mining sector ecosystem. The role focuses on client acquisition, portfolio growth, revenue generation, and ensuring excellent service delivery tailored to the unique needs of industry players within the mining sector.

Key Responsibilities; -

Strategy implementation
• Implement sector strategy in line with the overall Sector Strategy.
• Delivery on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
• Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders.
Sales and business development
• Execute client deal in line with developed strategic client plans.
• Execute sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
• Ensure strong cross-selling of existing and new products to existing and new clients.
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
• Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.

Client and Stakeholder Relationship Management
• Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
• Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
• Relationship Management of Key Sector Customers and Stakeholders.
• Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
• Collaborate with internal teams (credit, legal, operations, technical specialists) to deliver integrated solutions.
• Engage with external stakeholders such as regulators, suppliers, and industry associations.

Client Portfolio Management
• Manage and monitor a portfolio of mining clients, ensuring profitability and sustainability.
• Track key performance metrics including revenue growth, client retention, and risk exposure.
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities
• Prepare reports on client performance, business development activities, and portfolio health.

Risk Management
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
• Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
• Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment
• Ensure timely preparation of relevant reports and daily monitoring of accounts to ensure facilities have accurate interest rates, are within the approved limits, and taking remedial actions in line with policy.
• Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

The Person
For the above position, the successful applicant should have the following:

Academic & Professional

Academic & Professional Qualification
Essential Desirable
• University Degree in any field
• Professional qualifications (CPA, ACCA, AKIB)
• Master’s degree in a relevant field from a recognized institution is an added advantage.
• Post graduate and or Banking qualifications will be an added advantage
• Professional qualification in sales / marketing
Work Experience & Skills
Essential Desirable
• Minimum five (5) years’ experience in the mining sector.
• Commercial awareness of the mining sector ecosystem.
• Experience working with industry actors in the mining sector (upstream and downstream actors)
• Mining bank product development
• Excellent research, analytical, and problem-solving skills.
• Entrepreneurial and Commercial thinking
• Strong persuasion, management and communication skills
• Excellent stakeholder management skills
• Banking/financial services experience
• Structuring of mining deals within financial services industry
• High degree of interpersonal skills when dealing with a range of people and situations.
• Good computer skills
• Negotiation and Influencing skills
• Planning and personal organizat

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.