Manager Group Card Accounts

This role is responsible for management and oversight of card suspense accounts and timebound settlement, charge backs, merchant payments, card holder payments and exceptions management.

Key Responsibilities
• Ensure that Card Suspense Accounts and settlements are done within the stipulated timelines.
• Manage charge backs, merchant payments, card holder payments and exceptions.
• Monitor the aging balances to ensure timely exception management within defined TATs, resolution as per bank processes, clearance, and full compliance with policies and regulatory standards.
• Responsible for the management of intercompany card accounts (KCB Group), the Nostros -that is for the group, international card schemes and local switches.
• Manage Card operations related projects to keep up with changes in card business and regulatory changes for KCB Kenya and the Group.
• Provide detailed analysis (MIS) and commentary of suspense and compliance reports, including root cause identification and corrective actions.
• Provide leadership, coaching, and stakeholder engagement to drive team performance and alignment with business and operational goals.

The Person
For the above position, the ideal candidate should meet the following requirements:

• Possess a bachelor’s degree from a recognized institution; a master’s degree will be an added advantage.
• Professional certification: CPA Part 2.
• Have a minimum of 4 years’ work experience.
• 4 years’ experience in Banking Operations
• 4 years’ experience in Reconciliation/ Management of suspense Accounts
• 2 years’ experience in Card Business/ Card Operations
• 3 years’ experience in Data Analysis & Presentation of Management Reports
• 4 years’ experience in People Management & Stakeholder Management

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday,14th August 2026.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.