Relationship Manager-Infrastructure & Energy

Reporting to the Sector Head, Infrastructure & Energy, the role is responsible for driving the growth, profitability, and sustainability of the Infrastructure & Energy portfolio by delivering tailored financial solutions, deepening strategic client relationships, and identifying new business opportunities. The position ensures effective portfolio management through sound credit risk assessment, proactive account monitoring, cross-selling of banking products, and adherence to regulatory and internal policy requirements. The role also champions exceptional customer service, industry expertise, and stakeholder collaboration to support revenue growth, customer retention, and portfolio quality.

Key Responsibilities

Strategy implementation
• Implement the Infrastructure & Energy portfolio strategy in alignment with the Bank's overall corporate and business objectives.
• Deliver agreed revenue, profitability, balance sheet, customer acquisition, and growth targets.
• Drive the acquisition of new Infrastructure & Energy clients and identify opportunities for sustainable portfolio expansion.
• Develop a deep understanding of clients, industry trends, and the broader economic environment to support strategic decision-making and business development.

Sales and business growth
• Execute business development initiatives and client strategies to grow revenues, fees, and market share.
• Collaborate with product, sector, and business teams to deliver integrated financial solutions.
• Drive cross-selling and upselling of the Bank's products and services across the portfolio.
• Manage pricing, profitability, and portfolio returns while maintaining a healthy balance between asset growth and income generation.
• Improve customer experience and non-financial performance metrics, including customer acquisition, segmentation, and satisfaction.

Relationship Management
• Build, maintain, and deepen strategic relationships with key clients and stakeholders.
• Deliver exceptional and consistent customer service to drive loyalty, retention, and long-term value.
• Engage senior client decision-makers to identify opportunities and provide tailored financial solutions that support their business objectives.

Account monitoring
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities

Risk Management
• Maintain portfolio quality within approved risk appetite, including NPL and PAR thresholds.
• Strengthen risk management, controls, governance, and business continuity processes within the portfolio.
• Ensure ongoing compliance with regulatory requirements, Bank policies, and operational procedures.
• Conduct regular portfolio reviews and implement corrective actions to mitigate risks and safeguard asset quality.

The Person
For the above position, the successful applicant should have the following:

Academic & Professional
• A University Degree from a recognized institution.
• At least Five (5) years’ experience in the Financial/banking sector,
• A minimum of 3 years’ experience in Corporate Relationship Management within Infrastructure, Construction, Engineering and Energy sectors
• A minimum of 5 years’ experience in Credit and Financial Analysis
• At least 5 years’ experience in Client Portfolio Management
• Knowledge of Trade and Transaction Banking products
• Deep understanding of Infrastructure & Energy value chains
• Deep sector knowledge of Infrastructure & Energy Sectors including emerging trends, threats and opportunities.
• Digital Savvy and Computer literacy
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 18th September 2026.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.