Relationship Manager, Public Sector

Reporting to the Head-Public Sector, the person will be responsible for implementing the Customer Value Propositions (CVPs), activities aimed at optimizing both customer experience and profitability for the bank and for the businesses, growing and managing high potential names to earn more revenue for the Bank and growing and retaining a portfolio of Corporate Banking relationships by performing proactive and value adding portfolio management, driving business growth demonstrated through Revenues and Profitability for the chosen sector of Corporate Banking

Key Responsibilities

Strategy implementation:
Implement sector strategy in line with the overall Sector Strategy.
Deliver on Annual Business Growth Targets: Revenue, Fees and Commissions, Profit Before Tax, Assets, Liabilities and Customer Numbers.
• Drive sustainable growth through understanding customer/prospects needs and delivering innovative and customized financial solutions to meet identified customer needs.
Develop in-depth knowledge of the client’s strategy, business, financial performance, industry outlook/trends, specific sector knowledge and general macroeconomic issues and trends in the country and other relevant geographies and ensure that this is transferred to the relevant internal stakeholders.
• Sales and business growth
Execute client deals in line with developed strategic client plans.
Executes sales growth tactics and targets in collaboration with business partners (e.g. Sectors, Product Management teams, Bancassurance, Capital and any other business partners).
Ensure strong cross- selling of existing and new products to existing and new clients.
• Responsible for maintaining a healthy link between the Balance Sheet and Income Statement through managing the margins at which facilities are made available to clients in the portfolio.
Implement and control the pricing tactics and parameters for the portfolio in line with pricing policy and financial targets.
• Drives the growth of non-financial performance such as new customer acquisition, Net Promoter Score, updated customer information, accurate segmentation of customers in the portfolio.Relationship Management
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Personally maintain and deepen client relationships at the appropriate level and foster long-term client interest.
• Relationship Management of Key Sector Customers and Stakeholders.
Develop critical relationships with client decision makers and regularly define and communicate commercial opportunities for new and existing clients of KCB Group.
• Account monitoring
Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities.
• Ensure timely submission of quality credit proposals in conformity with the Credit Policy guidelines and requirements.
Maintain the quality of assigned portfolio within stipulated Non-Performing Loans (NPL) and Portfolio at Risk (PAR) parameters.
Manage and maintain robust monitoring, controls, business continuity, governance and risk management environment

The Person

For the above position, the successful applicant should have the following:
• Five (5) years’ experience in Relationship Management and Sales
Credit Analysis and Skills Assessment
• Client Portfolio Management
• Knowledge of Trade and Transaction Banking products
• Digital Savvy and Computer literacy
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.
• Strong persuasion, management and communication skills
• Strong organizational skills.
• Excellent stakeholder management skills
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday, 4th September 2026.