Senior Manager, Business Systems Applications

This role leads the analysis, evaluation, development, testing, implementation and support of the Bank’s business applications, with primary focus on Bancassurance and Investment Banking platforms. It ensures the reliable day-to-day operation, integration, availability and continuous improvement of applications supporting insurance, investment, custody and wealth management services, as well as related branch, back-office and third-party operations.

Key Responsibilities

• BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
• Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
• Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
• Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
• Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
• Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
• Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
• Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
• Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

The Person

For the above position, the successful applicant should have the following:

Education & Professional Qualifications
• Bachelor’s degree in Computer Science or Information Technology or Computer/Electronics Engineering, or a related field from a recognized university.
• Professional certification in MCP/MCSA/MCSE / MCITP / ITIL / RedHat is required.
• Professional certification in LINUX/UNIX Administration, Cloud Management (Azure, AWS, OCI), Project Management (PMP, SCRUM, AGILE), Database Management will be an added advantage.
• Master’s Degree Management / IT will be an added advantage.

Experience

• Minimum of 6 years’ relevant experience, in Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations is required.
• 6 years’ experience of understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen.
• 3 years’ experience in Basic budgeting, contracting, purchasing practices, policies and procedures.
• 3 years’ experience of Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems.
• 3 years’ experience of Principles of supervision and training.
• 3 years’ experience in principles and procedures of quality assurance and security related to complex on payment systems and applications.
• 3 years’ experience of Principles and practices of application development and troubleshooting.
• 3 years’ experience in effective analysis, communication, presentation and customer relationship skills.
• 2 years’ experience of principles and practices of project management and administration.
• 6 years’ experience of knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations
• 2 years’ experience of principles of contract negotiation and administration.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 30th October 2026.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.