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Money Transfer Services

Through our international money transfer partners, Western Union, MoneyGram, WorldRemit, Ria, Transfast, Small world, Dahabshiil, TerraPay, Thunes, MFS Africa, we offer safe, fast & reliable money transfer services across more than 200 countries and territories around the world.

To send or receive money, simply walk into your nearest KCB Bank branch with your identification document and transact at our dedicated money transfer counters. You can also send or receive money from/or direct to your KCB Bank account using our mobile banking on the KCB App or by dialing *522#.

Through our account-based money transfer services, your loved ones living abroad can now deposit money directly into your KCB Bank account using the following money transfer services.

• Dahabshiil

• TerraPay

• Thunes

• MFS Africa

• Ria Money Transfer


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  • Western Union

    Present in over 200 countries and available in over 500,000 locations around the globe transacting in over 130 currencies. This partnership ensures you can send and receive money from anywhere in the world into your KCB bank account or at any of our KCB branches.

    Receiving Money Using Western Union

      • To receive money, open your KCB App, tap on ‘Global Transfers’, select ‘Receive Money’ & follow prompts. You will need a valid KCB Bank Account & the unique 10-digit MTCN number
      • If you would prefer to visit a branch to complete your transaction, you will need a valid personal identification document, MTCN and sender details. The teller will process and give you the money in local currency.

    Sending Money Using Western Union

      • To send money, open your KCB App, tap on ‘Global Transfers’, select ‘Send Money’ & follow prompts. You will need to have sufficient funds in your KCB account, senders full name as per their national identification document & country of receive.
      • If you would prefer to visit a branch to complete your transaction, you will need your personal identification document, send details and the cash (principle + charges). The teller will provide you with an 10-digit number (MTCN) once the transfer is complete.


    • 1% of the principle amount


    Western Union On The KCB App FAQs

  • Ria Money Transfer

    Available in over 160 countries, in over 397,000 locations and trading in 100+ currencies. Customers can access Cash pick up, bank deposits and home delivery services (in some countries) with this partner. The KCB partnership allows you to receive your money at any of our branches and deposit the money transfer into your bank account.

  • WorldRemit

     A digital money remittance company available in over 150 countries globally and offering remittances in over 90 currencies. The partnership allows you to deposit the remittance into your bank account anytime anywhere. The service is also available as a cash pick up at any of our branches.


    How do I receive money using WorldRemit?

    • WordRemit enables KCB customers to receive money from abroad securely into their KCB Kes or USD bank account.
  • MoneyGram

    Available in over 350,000 agent locations around the world. Offers cash pick up at outlets, account based money transfer and delivery to mobile wallets. The partnership gives you access to the services from any of our branches and the KCB App, USSD and IBank.

    Sending money using MoneyGram:

    • Visit a KCB Bank branch, with your ID (national ID, Passport, Alien card) and relevant documentation (risk profile dependent).
    • A friendly teller will capture your send transaction details and provide you with an 8 digit transaction identification number.
    • You would need to provide the recipient you have sent money to with the relevant Money Transfer reference number.
    • The receiver can then collect the cash from the relevant Money Transfer agent in the beneficiary country.


    Receiving a money transfer using MoneyGram:

    • Obtain the Money Transfer reference number from the sender.
    • Visit a KCB Bank branch, with personal identification and relevant documentation (risk profile dependent).
    • A friendly teller will assist you by capturing the relevant transaction details.
    • Once approved, you will receive your transaction payout local currency.
  • Transfast

    Transfast is a global payments network that provides cross-border payment services to Originating Institutions. Transfast's partnership with KCB allows customers to receive cash payout at any of our KCB branches in Kenya.

    How to receive money via Transfast:

    • Get the 13-digit unique Transaction Pin (TF PIN) from the sender.
    • Go to any KCB Bank branch in Kenya.
    • Show the teller the Transaction PIN together with your ID (national ID, Passport or any acceptable legal identification as proof of identity) and receive your money.
  • TerraPay

    TerraPay is a licensed digital payments infrastructure and solutions provider, paving the global payments highway that enables customers and businesses globally to send and receive payments on a secure, transparent, efficient, and real-time basis. Globally, TerraPay enables more than 1.5 Billion bank accounts and 200+ Million mobile money wallets in over 50 countries to receive real time cross-border money transfers


    How do I receive money using TerraPay?

    • With TerraPay, you are able to receive cross-border remittances securely and directly into your KCB account in real-time.


    Use any of the following partners and modes to send money directly to your KCB Bank account with TerraPay.


     Partner name  Countries  Mode to send
      BFC Bharain  Bahrain Visit any BFC Bharain outlet and request to send money to KCB Bank account
      Daytona  United Arab Emirates, South Africa, Great Britain, Bahrain Visit any Daytona outlet to send money to a KCB Bank account.
      GME Korea South Korea Download the GMEREMIT App or visit the online portal and use your card to remit cash to KCB Bank account
      Instant Cash United Arab Emirates, Bahrain, Oman, Qatar, Seychelles, Kuwait, Saudi Arabia, Uganda Visit any Instant outlet and request to send money to KCB Bank account
      Transferwise Great Britain, United Arab Emirates, Belgium, Ireland, Italy, Mayotte, Germany, Denmark, Kenya, USA, Finland, Russia, Senegal, Japan, Canada, Hungary, Jamaica, Netherlands, Norway, Czech Republic, Poland, Brazil, Croatia, South Africa, Switzerland, Malaysia Download the TRANSFERWISE App or visit the online portal and use your card or direct debit (where permitted) to remit cash to KCB Bank account
      Money Ex Germany Download the App from the app store or visit the online portal and use your card to remit cash to KCB Bank account
  • Thunes

    Thunes is a business-to-business company that powers payments for the world’s fastest-growing businesses. Corporates and financial institutions can move funds seamlessly, securely and cost-effectively with Thunes’ well-established, reliable and far-reaching network. Thunes is used by leading global banks, money transfer operators, platforms and many other businesses to make payments to bank accounts, mobile wallets and cash pick-up providers around the world.

    Customers across the globe can use the following partners to send money direct into KCB Bank accounts safely and in near real-time with Thunes.



    1. Blabla Connect


    12. MasterRemit

    2. CashPlus


    13. MoneyGram

    3. Commercial Bank of Dubai


    14. Neema_Shefa

    4. DEK-CO(UK) Limited (Paydek)


    15. Payoneer

    5. FDH Financial Holdings Limited


    16. Rewire

    6. GME


    17. Skrill Ltd

    7. HANPASS


    18. Thamor Trading Corporation D.B.A. RemitBee

    8. Intermex


    19. United Nations Federal Credit Union

    9. JubaExpress


    20. Vodacom Tanzania

    10. Majority USA LLC


    21.WIC Worldcom Finance Ltd

    11. MamaMoney




  • Dahabshiil

    The most convenient way to send money to loved ones across borders. Dahabshiil is the trusted online money transfer service, with flexible payment and sending options. It offers low-cost money transfers abroad in over 120 countries, quick and secure delivery, and an instant chat service – all in one easy-to-use platform.

    From GBP, USD and EUR, Dahabshiil provides the best exchange rates and low-cost fees on your money transfers to friends and family abroad. They also offer favorable rates on all other major currencies.


    How do I receive money using Dahabshiil?

    Advise your loved one in the Diaspora to either visit a Dahabshiil branch/agent, log on to Dahabshiil online or use the Dahabshiil App to send money direct to your KCB Account.

    Online services are available for customers in the United States, Canada. United Kingdom, Sweden, Denmark, Norway, Netherlands, Belgium, Spain, Finland, Bulgaria, Austria, Greece and Croatia

  • Small World

     Small World

    Small World is a money transfer services provider helping people to make inexpensive transfers to their families, friends, and businesses around the world. Small World’s global team of over 800 people help facilitate money transfers to more than 190 countries every day.


     Countries  Mode to send


    California, Connecticut, Delaware Columbia, Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia



    Download the Small World App or visit the online portal and send money to a KCB Bank account.


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