Moving money twice just to sort an eCitizen payment? That doesn't make common cents. Whether it is a passport, a driving licence, an NTSA service, an ID replacement or a business permit, you can pay your eCitizen invoice directly from the KCB Mobile App.
Here's how to pay eCitizen on the KCB App without moving money twice.
What you need
• Your eCitizen account, with the invoice or payment reference number already generated.
• The KCB Mobile App.
• Enough money in your KCB account to cover the service fee.
How to pay eCitizen on the KCB App
1. Log in to your eCitizen account, select the service, and generate the invoice. Note the payment reference / bill number.
2. Open the KCB Mobile App and tap Pay Your Bills.
3. Select eCitizen / Government Services.
4. Enter your eCitizen invoice or reference number.
5. Confirm the amount shown matches your invoice.
6. Authorise the payment with your PIN.
7. Keep the confirmation SMS. Your eCitizen account updates to show the payment as received.
Government services you can pay for
eCitizen is the gateway to a wide range of government services. Common ones people pay for include passport applications, national ID services, NTSA services such as driving licences and logbook transfers, business registration and permits, and various lands, court and ministry services. Always generate your specific invoice on eCitizen first, then pay it using the reference number.
Frequently asked questions
Where do I get the number to pay?
From your eCitizen invoice. Generate the invoice for your service on eCitizen first; it produces a payment reference number you enter in the app.
Will my eCitizen account update automatically once I pay?
Yes - once the payment is confirmed, your eCitizen account reflects it. Keep your SMS confirmation as proof.
Can I pay an eCitizen bill for someone else?
Yes. As long as you have their valid invoice/reference number, you can pay it from your KCB account.
My payment failed but money was deducted - what now?
Keep your transaction reference and contact KCB through the bank's official support channels to trace and resolve it.
Get started
Clear your next passport, NTSA or permit payment in one move instead of two. Set up the KCB App and pay eCitizen straight from your account - no more moving money twice.
