Applications Support Engineer

The role is to ensure the 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments for the entire KCB Group.

Key Responsibilities:

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process.
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s Degree in IT Related is required.
• Professional Qualifications in Microsoft Certified Solutions Expert (MCSE) and LINUX/UNIX certifications are required.
• Master’s degree is an added advantage.

• At least 2 years’ experience in Information Technology with at least:
  
  
  • 2 years’ experience in operational characteristics of a variety of computer platforms and operating systems.
  • 2 years’ experience in operational characteristics of a variety of computer database management systems.
  • 2 years’ experience in principles and practices of application software installation and support.
  • 2 years’ experience in basic budgeting, contracting, purchasing practices, policies and procedures.
  • 2 years’ experience in Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems.
  • 2 years’ experience in Principles and procedures of quality assurance and security related to complex, large computer systems and applications.
  • 2 years’ experience in effective analysis, communication, presentation and customer relationship skills.
  • 1 year experience in Principles and practices of project management and administration
  • 1 year Knowledge of relevant industry (banking) practise.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 28th March 2025

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.