The holder will be responsible for shaping and guiding the technology strategy for enterprise and customer systems. This role focuses on delivering robust CRM platforms, internal self-service portals and applications that support customer engagements and internal/enterprise operations across KCB Group. The architect ensures these solutions align with business objectives, industry best practices and emerging technologies thereby enabling scalable, resilient, performant and secure systems.
The role involves overseeing the planning, design and implementation of enterprise & customer applications ensuring seamless and optimized enterprise operations and data exchanges between various systems within the bank's ecosystem.
The role will report to the Head of Group Enterprise Architecture and Governance.
Key Responsibilities:
- Develop and maintain the core overall strategy and architectural roadmap for enterprise and customer applications for the bank, aligning it with the overall enterprise architecture goals and business objectives. This includes defining and establishing principles, standards, best practices and guidelines for integrating enterprise & customer applications and data across the organization.
- Identify gaps and inefficiencies in the existing enterprise & customer domain and propose innovative solutions by defining and managing the evolution of platforms to support efficiency and engagement experiences.
- Design and document the target-state architecture for enterprise & customer applications, considering scalability, security, resilience, performance and regulatory compliance.
- Oversee the modernization of legacy systems and seamless integration of enterprise & customer applications with core banking systems, CRM, ERP, document management, risk management, analytics and digital channels.
- Evaluate emerging technologies and third-party solutions through rigorous proof-of-concepts (POCs) to enhance engagement experiences, operational efficiency and optimal internal processes. Provide strategic guidance on their application and adoption across customer and enterprise platforms.
- Enable data-driven decision-making by ensuring enterprise & customer applications effectively support data platforms and analytics initiatives
- Support enhancement of business continuity planning (BCP) and disaster recovery (DR) practice and strategies for enterprise and customer systems.
- Provide technical leadership and guidance to development and implementation teams throughout the delivery lifecycle for enterprise and customer applications. This includes identifying opportunities for continuous improvement and drive initiatives to enhance system performance and reliability.
- In collaboration with production support teams, participate in incident response and troubleshooting for major enterprise and customer systems issues, review and validation of RCAs and design of solutions for resolution.
- Address the accrued technical debt and develop and maintain comprehensive documentation for all applications in the enterprise and customer domain.
- Contribute to the bank's digital transformation initiatives by architecting future ready solutions that enable the actualization of the Business strategy.
The Person
For the above position, the successful applicant should have the following:
- Bachelor's degree in Computer Science, Computer Engineering, Information Science / Technology or a related technical field of study
- Master’s degree in technology / business will be an added advantage
- Professional Qualifications Relevant certifications in enterprise support platforms (e.g. Oracle Fusion, Microsoft Dynamics etc.) is desired.
- Cloud Solutions Architect certification (AWS, Azure, or GCP) is desired
- TOGAF or equivalent enterprise architecture certification is desired
- 10 years Total Minimum No of Years’ Progressive Technology Experience is required
- 10+ years’ progressive experience in Information Technology is required
- 7 years’ experience in software development & architecture in Enterprise & Customer Systems domain is required as well as the following desired requirements:
- 5 years’ experience In-depth knowledge of integration patterns, messaging protocols, and middleware technologies.
- 5 years’ expertise in excellent understanding of software delivery processes, and methodologies (i.e. waterfall, agile, hybrid) & DevOps.
- 5 years’ exceptional interpersonal skills, including teamwork, collaboration, facilitation, and negotiation.
- 5 years of excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
- 5 years of knowledge of all components of holistic enterprise architecture.
- 5 years familiarity with graphical modeling approaches, tools and model repositories.
- 5 years ability to balance the long-term ("big picture") and short-term implications on individual components and projects.
- 5 years’ ability to liaise with all levels of management and subject matter experts across the industry and within the organization to drive the evolution of the core banking domain area.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 4th April 2025
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
