Manager Card Systems

The role holder will be responsible for maintenance of an efficient Card Management System. He/She will also be required to deliver quality service to both internal and external customers and always provide high system availability.

Additionally, the role holder will provide operational assistance and guidance in IT related areas to the Card Center team and ensure compliance of the card management system with payment associations.

Key Responsibilities

• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from schemes and any other interfaced systems.
• Ensure 24*7 availability of the card systems as required by users
• Keep track of systems and user related issues and attend to them promptly.
• Continual Service Improvement by recommending and implementing upgrades or changes to the card systems and related interfaces.
• Routine system administration and management
• Maintain up to date system and user documentation.
• Perform system upgrades and apply system patches promptly received from system vendors
• Work closely with IT Security to ensure that Card systems are well secured to ensure robust and secure Digital Channels services.

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in Information Technology/ Computer Science/ Computer Technology or any IT related field of study.
• 3 years of progressive experience in Information Technology.
• 2 years’ experience in card systems and switch support.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 9^th May 2025

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.