The job holder is responsible for executing and driving the bank’s end-to-end digital merchant and partner ecosystem, including hands-on oversight of the mini-apps program. The role actively manages day-to-day relationships with mini-app partners and key merchants, coordinates the development and continuous enhancement of mini-apps and merchant solutions, and ensures smooth technical integration across the bank’s digital channels to deliver a seamless digital experience for merchants and partners.
The role manages the full merchant and partner lifecycle from acquisition and onboarding to growth and retention, ensuring frictionless payments, simplified transactions, rapid issue resolution, and optimized user journeys. The job holder is also responsible for implementing initiatives that increase platform adoption, engagement, and digital revenue. He/She will deliver new digital experiences and revenue opportunities by executing customer value propositions, targeted growth activities, and high-impact merchant and partner programs.
Success is measured by the strength of partner relationships, mini-app and merchant performance, increased platform usage, optimized digital experiences, and sustained growth in transactions and digital revenue.
Key Responsibilities; -
- Manage the Merchant & Mini-App Ecosystem
Manage day-to-day operation of the bank’s digital merchant and partner ecosystem, including mini-app partners, ensuring smooth operations, partner support, and continuous growth in platform usage and transactions.
- Execute Merchant and Partner Acquisition & Onboarding
Carry out onboarding activities for new merchants and partners, ensuring all requirements, documentation, integrations, and setup steps are completed accurately and efficiently.
- Coordinate Mini-App Development & Integration
Coordinate mini-app development and updates, track delivery progress, manage testing and quality checks, and ensure all integrations meet platform and technical standards.
- Deliver Merchant Digital Experience & Product Enhancements
Work closely with product, UX, and engineering teams to implement new features, enhancements, and fixes that improve merchant and mini-app user journeys.
- Manage Merchant & Partner Relationships
Cultivate and maintain strong relationships with new and existing merchants and partners as well as handle day-to-day communication, issue resolution, and operational coordination to support their ongoing needs and ensure strong working relationships.
- Execute Merchant Programs & Growth Activities
Implement merchant programs, promotions, and value propositions in coordination with cross-functional teams to increase the number of mini-apps, drive mini-app adoption and MAU, engagement, and transaction volume across the merchant and partner ecosystem and contribute towards strategy development.
- Monitor Data & Operational Performance
Track merchant and mini-app metrics, analyze traffic and transaction data, identify trends, issues or opportunities, and recommend operational adjustments to enhance the overall digital merchant and partner experience.
- Collaborate with cross-functional teams:
Work closely with other departments and teams to ensure the platform meets security standards and provides seamless, low friction user journeys.
- Monitor Performance & Communicate Results:
Prepare and deliver regular reports on merchant activity, mini-app performance, customer engagement and partner feedback for management and key stakeholders and derive insights for product enhancements.
- Ensure Compliance and Ethical Standards:
Adhere to relevant regulatory policies, and ethical guidelines in the management of all merchant activities and mini-apps operations and lifestyle programs.
The Person
For the above position, the successful applicant should have the following:
- Bachelor's degree from a recognized university.
- Professional Qualifications/ certifications in Product or Project Management is an added advantage
- 5 years’ work experience in the same or related role, with at least:
- 5 years’ strong understanding of security principles, compliance, and best practices in cloud and infrastructure design.
- 5 years’ work experience in developing digital financial platforms e.g.,financial services, banking, payments & investment platforms.
- 4 years’ work experience in merchant/partner management.
- 3 years’ work experience in engagement, retention and churn reduction
- 5 years work experience in driving revenue growth and commercial acumen.
- 2 years’ work experience in Go-To-Market strategies
- 3 years’ work experience in customer service and value management.
- 3 years’ work experience in data analytics and business intelligence is desirable.
- 3 years’ experience in service design, user experience and customer journeys optimization.
- 2 years’ experience in digital marketing / product management.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday,5th December 2025.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.
