Leads and manages the MSME FMCG & Services sector portfolio. The Senior Manager provides sector-specific strategic direction, drives revenue growth, manages risk, and ensures delivery of customer solutions aligned to the broader MSME ecosystem strategy.
Key Responsibilities:
- Defines & executes the MSME strategy in the FMCG & Services sector in alignment with the Retail Division and overall MSME ecosystem agenda.
- Drives growth by analyzing market trends, identifying opportunities, and ensuring strategic alignment across internal stakeholders and delivery channels.
- Oversees and develops the FMCG & Services MSME team, ensuring appropriate resourcing, capability building, and high performance in delivering sector objectives.
- Collaborates with product, digital, and marketing teams to design and refine competitive sector-specific financial solutions that meet evolving customer needs.
- Ensures strong risk management and compliance with all regulatory, prudential, and operational standards FMCG & Services
- Monitors financial performance, customer satisfaction, and market share to ensure sustainable growth and continuous improvement within the
- Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’ relevant to the FMCG & Services MSME portfolio.
The Ideal Candidate: Academic, Professional & Experience:
For the above position, the successful applicant should have the following:
- Bachelor’s degree from a recognized university
- Master’s degree (MBA or equivalent) will be an added advantage
- Professional qualifications will be an added advantage
- 7 years’ minimum experience is required, together with the following essential experience:
5 years Strong selling skills and experience in MSME/Retail banking (Required)
5 years Credit Skills (Required)
5 years Strong Customer & Stakeholder Management (Essential)
2 years Banking Operations (Desired)
3 years Business research and product development (Added Advantage)
2 years Project management (Added Advantage)
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Tuesday 3rd February 2026.
Qualified candidates with disability are encouraged to apply.
