Digital Support Specialist

To provide leadership in the support and continuous improvement of KCB group digital channels, driving system integrations, upgrades, and enhancements while collaborating with external technology partners and cross-functional internal teams to ensure platform resilience, compliance, and service excellence.

Key Responsibilities; -

• Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments /ecommerce and implementation of related projects.
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes.
• Work closely with IT Security to ensure that the Digital Channels services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services
• Ensure System uptime and availability and ticket system closure within SLA
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users.
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits
• Provide first & Second level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution and develop expert knowledge base within channels.
• Continuously analyse user requirements to develop and provide solutions to enhance and stabilize channels systems.
• Maintain and manage up to date system configurations and user documentation, also conduct Business Continuity plans for Digital channel.
• Ensure compliance of SLAs with system vendors and other internal stakeholders.ie Audit

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree: IT Related Field
• Professional qualification: Unix Based Operating system & ITIL Certification.
• 3 years’ work experience.
• 2 years’ work experience in Digital Channels
• 2 years’ work experience as a Linux Server Administrator

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 13^th February 2026.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.