The role holder is responsible for driving adoption of innovative payment solutions, managing key partnerships, ensuring regulatory compliance, and delivering seamless, secure customer experiences across digital channels. The role holder will also ensure optimization of digital payment platforms and products that includes wallets, wealth, investments, insurance and many more.
Key Responsibilities; -
- Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.
- Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best-in-class product experiences across our channels
- Coordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIs
- Daily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements.
- Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.
- Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.
- Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.
- Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments
- Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.
- Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy.
The Person
For the above position, the successful applicant should have the following:
- A Bachelor’s degree from a recognized university.
- Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.
- At least six years in managerial experience in leading digital product management and managing teams
- At least six years relevant work experience with specific experience in:
- 6 years’ experience in Digital Payments, Wallets &/or investment product management or development(essential).
- 5 years’ experience in Delivery/Management of Consumer products and services in a high growth environment(essential).
- 4 years’ experience in Building relationship networks & Managing teams(essential).
- 4 years’ experience in Project Delivery/ Management(essential).
- 4 years’ experience in financial services, Sales & Service(desired).
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday, 20th February 2026.
Qualified candidates with a disability are encouraged to apply.
Only short-listed candidates will be contacted.
