Application Support Specialist

The Position:

This role is responsible for the delivery of Technology services and administration of enterprise applications that provide a high level of service, system performance and functionality required to meet business objectives and customer (internal/external) expectations.

Key Responsibilities:

  • Collaborate with other Technology staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
  • Participate in system acquisition process; propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
  • Administer the assigned Systems at Application level and connected databases, define and optimize database structures, content and processing flows through appropriate Data Definition, Data Manipulation and Data Control Languages.
  • Perform recovery and testing of systems and processes in accordance with the bank’s disaster recovery and business continuity strategies.
  • Create and maintain documentation as it relates to system configuration, mapping, and processes.
  • Ensure compliance of SLAs on data and system availability with other Technology system users.
  • Attend to adhoc user requests, ECRM and ITSM calls.

The Person:  

For the above position, the successful applicant should have the following:

  • A bachelor’s degree in IT, Computer Science, or related field.
  • 2 years’ experience in technology with at least 2 years’ experience in Computing platforms, operating systems and databases.
  • Knowledge in SAP and E-Business suite applications.
  • An Understanding of UNIX operating environment.


To be considered your application must be received by Tuesday 21st September 2021.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

  • National I.D.
  • KRA Pin Card.
  • Birth Certificate of self.
  • Passport Photo (White Background).
  • NSSF Card.
  • NHIF Card.
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Uploaded: 2021-09-07 00:00:00 Deadline: 2021-09-21 00:00:00 Reference Number: IRC11254