Fraud Analyst

The Position: 

The role holder will be responsible for reviewing transactions alerts and collate data from the real-time Fraud Management System and other reporting sources with a view to identifying fraudulent transactions, instituting prompt mitigation action and create awareness on fraud trends across the Bank network.

Key Responsibilities:

• Constantly monitor real time queues and identify high risk transactions, unauthorized transactions, and fraudulent accounts.
• Identify fraudulent transactions and institute prompt mitigating action.
• Review and provide resolution to queued transactions within defined SLA to reduce potential revenue losses.
• Review daily reports & compromise alerts to track and prevent fraud.
• Recommend appropriate hold (restriction) on accounts identified as having potentially fraudulent issues.
• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to facilitate fraud prevention and detection.
• Contact customers & banks by phone and emails to verify transactions and resolve fraud-related account issues, where fraud is confirmed, create a case in the Case Management system to initiate investigations and dispute management process.
• Facilitate appropriate understanding of fraud prevention and detection across the Bank network.
• Track status of resolved items/cases to provide a record of activity and support identification of trends and/or persistent issues.
• Recommend changes to fraud detection system parameters to optimize fraud detection while minimizing negative customer impact.
• Prepare periodic summaries of fraud trends as appreciated from the fraud management system and related industry sources to enhance fraud management across the bank.

The Person:

For the above position, the successful applicant should have the following:

• Bachelor’s degree in Computer Science/Finance/ Business/ Banking/ law/ Criminal Justice studies or any relevant field.
• A minimum of 4 years’ experience in banking operations with at least 3 years’ experience in Fraud Detection and Prevention.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday, 28^th October 2022.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.