Head, Product Development

The Position: 

The Head, Product Development, will report to the Director, DFS, under the Digital Financial Services in KCB Bank Group.

The role is responsible for managing the development of digital products; review of strategic business challenges and provide support to Heads of Departments on building digital solutions, compile and schedule requests for mobile digital products and services; maintain product store and the roadmap. This role leads products development focused on driving adherence and consistency in the process which includes analysis, documentation, activities for enhancements, maintenance and creating a customer focused, self-service and digitally enabled user experience.

Key Responsibilities:

• Develop the bank’s digital product strategy vision and roadmaps while developing short, medium and long-term features to achieve the bank’s overall strategy.
• Champion and gain buy-in for the digital strategy, product vision and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.
• Development of superior user experience and processes on the bank’s digital channels.
• Execute product implementation between Business, Operations, Technology & all third parties.
• Support product launches to ensure go-to market plans are effective and will deliver the planned performance indicators – financial and customer targets.
• Develop work plans for new and improved capabilities, together with internal and external partners and maintain service levels agreements with relevant functions and third parties.
• Share input for budget forecast as well as develop and manage Capex & Opex budgets
• Motivate, coach, mentor and develop a high performing product development team.
• Effectively manage the product development team and assigned resources through effective performance monitoring.

The Person:

For the above position, the successful applicant should have the following:

• A Bachelor’s degree preferably in Computer Science; Technology or related field.
• Certification in Digital Product Development/ Project Management/ AGILE Methodologies and Practices.
• At least 10 years in managerial experience in leading digital product development and managing teams.
• At least 7 years relevant work experience with specific experience in:

1. Digital Product development and Digital Bank delivery.
2. Delivery of mobile financial products and services in a high growth environment.
3. Building relationships, networks & Managing teams.
4. Project Management/Relationship Management.
5. Mobile Money or Payments or Lending Platform Support.
6. Credit Analysis & Lending.

The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Wednesday, 25^th January 2023.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.