The role is responsible for business growth of international money transfers, relationship management of IMT partners including but not limited to Western Union, MoneyGram, RIA, Xpress Money, WorldRemit, Small World, Transfast, Transfer-To and Terra Pay inter alia. The role also recruits, onboards, and manages IMT partners and sub-agents.
Key Responsibilities
- Drive revenue growth across branch, sub-agent and digital IMT networks.
- Relationship management of IMT partners including but not limited to Western Union, MoneyGram, RIA, Xpress Money, World Remit, Small World, Transfast, Transfer-To and Terra Pay.
- Relationship management of IMT sub-agents including but not limited to Jamii Bora Bank, Consolidated Bank, Spire Bank, SMEP Deposit Taking Micro-Finance, Unimoni Money Transfer, Peaktop Bureau de Change, Central Forex Wabera, Flex Money Transfer, Gala Forex Bureau, Leo Forex Bureau, Real Value Money Transfer and Sisi Forex Bureau.
- Recruitment and on-boarding of new IMT partners and sub-agents.
- Initial and ongoing training of IMT products, systems, service standards, operational procedures and AML/KYC compliance.
- Conduct POS audits and mystery shopping on branches and sub-agent locations to ensure compliance with service standards and identify areas of improvement to close gaps.
- Performance monitoring and reporting and actively reduce dormant locations in branches and sub-agent locations.
- Work with cross-functional teams to develop and execute a consistent go-to-market strategy to increase brand awareness and drive business growth.
- Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.
- Any other duties assigned to you in the course of your duties.
The Person
For the above position, the successful applicant should have the following:
- University degree from a recognized institution.
- At least 8 years’ work experience, with at least 5 years’ experience in IMT Business Development and Operations, 2 years’ experience in Banking Operations, and 2 Years experience in Relationship Management / Customer Service.
The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Wednesday March 29, 2023.
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
