Sopra CoE Specialist

The role of Sopra CoE Specialist is to co-ordinate and apply proven analytical and problem-solving skills to help validate requests through collaboration with other functional teams to ensure seamless resolution of Sopra issues to enable support business strategy and entrench best practices.

Key Responsibilities

• Works closely with various business functions and advice on Best Practice on Sopra
• Manages contract performance and nurture skills that advances the IT Banking Systems Operations strategy on Sopra
• Evaluates and Reviews all Sopra incidents and requests before resolution.
• Build and disseminate expert skills on Sopra support and issue resolution
• With team perform corrections on Sopra transactions with exceptions.
• In liaison with relevant business unit, perform Product Creation for approved products.
• In liaison with functional unit, supports Sopra-related projects.
• With business, perform Product Optimization for requests on existing products.
• Spearheads maintenance, traction and resolution of system core functionalities i.e. Sopra platform
• Liaises with the Sopra vendor on escalated core issues for resolution.
• Participates in the change management process by ensuring that requisite Sopra parameter requests are updated after a change promotion.

The Person

For the above position, the successful applicant should have the following: 

• A bachelor’s degree in any business or IT related
• A professional certification in ITIL or any IT related
• A minimum of 3 years’ experience on digital channels, with at least 2 years’ experience in Banking Operations, IT Projects and Quality Assurance.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Monday 12th June 2023

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.