Senior Manager, Business Analytics and Strategy

Reporting to the Director - DFS, the Business Analytics and Strategy Manager will be responsible for development of strategic plans, business performance tracking, customer insights to drive products’ adoption as well as business planning and forecasting. This role will work closely with Advanced Analytics team to provide the tools, guidance, governance & overall management of data sources & platform as well as the finance team to manage reporting and planning to deliver products usage and customer retention. The Job holder will also be responsible for business controls and risk management for the division.

Key Responsibilities

• Developing strategic plans, demand forecasts for DFS initiatives. 
• Business data analytics to drive customer retention and products usage.
• DFS business performance reporting, budgeting, and forecasting. 
• Provision of products' performance data to Finance to facilitate preparation of monthly financial statements.
• Oversee the design and delivery of analytical reports and insights that analyze business functions, key operations, and performance metrics.
• Delivering customer insights and strategic recommendations to guide product strategy.
• Oversee the management of market surveys & local and global research to monitor customer behaviors & competition. 
• Develop and implement quality controls and divisional standards, policies, and procedures to ensure quality standards, organizational alignment and adherence to regulatory requirements.
• Driving optimal unit staffing, coaching, training and performance as well as formulate the team’s career growth framework.

The Person

For the above position, the successful applicant should have the following:

• A Bachelors’ Degree in Statistics, Technology or Data Analytics. 
• Post Graduate degree or progressive educational certificate in data analytics, statistics, or a related field will be an added advantage.

• At least five (5) years' relevant work experience with specific experience in:
• Business performance analytics, Data analytics, financial analytics and reporting
• Relational databases such as Oracle, SQL queries
• Delivery of mobile financial products and services data analytics and reporting in a high growth environment
• Building relationships, networks & managing teams
• Project management
• Data and financial analytics in mobile money payments or lending platform support.
• Digital mobile credit analytics
• Risk management
• Planning and managing numerous processes, people and projects simultaneously.
• Excellent communication, collaboration and delegation skills.
• Effective prioritization skills to meet a complex set of business demands and demonstrate delivery against multiple objectives. 

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 22nd September 2023

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted