Applications Support Engineer

The role holder will ensure 24/7 stability, integrity, and efficient operation of the Software Systems and appliances that support core business, through proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments for the entire KCB Group.

Key Responsibilities

• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Conduct research on software systems products to justify recommendations and to support purchasing efforts.
• Participate in system acquisition process.
• Propose and create system design models, specifications, diagrams, charts and implementation roadmaps to provide strategic direction to the business.
• Perform recovery and testing of systems and processes in accordance with the company’s disaster recovery and business continuity strategies.
• Create and maintain documentation as it relates to system configuration, mapping, and processes.
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls around that all service improvements are managed effectively and meet the needs of the organization.
• Perform System Administration for systems running Linux and Windows Operating System and ensuring system availability, stability and optimum performance is met for the end users. 

The Person

For the above position, the successful applicant should have the following:

1. Bachelor’s degree in Information Technology or a Related field from a recognized university.
2. Must Possess any one professional course from the list: MCSE /MCITP, MCP, LINUX or UNIX.
3. 3 years’ experience handling a variety of computer platforms and operating systems.
4. 3 years’ experience handling a variety of computer database management systems.
5. 2 years’ experience in application software installation and support.
6. Hands on experience on Web Application Management on Jboss.
7. Understanding and prove experience in supporting Newgen IBPS /BPM Workflow system.
8. Understanding and experience in supporting insurance systems.
9. Good working knowledge of API’s and other Middleware integration technologies and platforms.
10. Knowledge of basic budgeting, contracting, purchasing practices, policies, and procedures.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 29^th September 2023

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.