Head Digital Channels

The Head of Digital Channels will be responsible for managing a team of IT professionals, overseeing the Bank's integration platform comprising various Enterprise services, API Managers, and API registry. He/ She will oversee the implementation, operation, and maintenance of the Bank's Digital channels operations across KCB Group. The Head of Digital Channels will co-operate with Subsidiary Heads of IT in providing Digital Channels support to the subsidiaries. The role holder is expected to develop strategies and tactics for efficient 24/7 channel operations, ensuring maximum uptime and optimal customer experience in line with the Bank’s promise.


Key Responsibilities

  • Develop and implement strategies and tactics to enhance the Bank's IT channel operations, ensuring that it meets the needs of our customers and remains competitive in the market. 
  • Manage resourcing requirements, vendors, partners, and Budgets to ensure uninterrupted digital channels operations. 
  • Manage the IT Digital Channels team, providing direction and guidance to ensure that projects are completed on time and within budget. 
  • Work closely with other departments within the Bank to ensure that IT Digital Channels are integrated effectively across all business units. 
  • Collaborate with external vendors and partners to ensure that the Bank's IT Digital Channels are optimized to deliver the best customer experience. 
  • Develop and maintain strong relationships with telecom providers in various countries to provide efficient support for the mobile wallet and mobile lending platform offerings. 
  • Oversee the Integration and Operation of third-party payment services such as Western Union, MoneyGram, RIA Thunes, etc
  • Ensure the availability and reliability of all IT channel operations services, including Internet Banking, Mobile Banking, Agent Banking, Debit Credit and Pre-paid Card Systems, ATM's and Cash deposit machines, Point of Sale acquiring services, and Merchant management. 
  • Develop and implement security protocols to protect the Bank's IT channel operations from cyber threats and ensure compliance with regulatory requirements and industry standards.


The Person

For the above position, the successful applicant should have the following:

  • Bachelor’s Degree in Information Technology/ Computer Science/ Technical or a Related field from a recognized university.
  • Professional Qualifications in IT is required.
  • 10 years Technology experience.
  • 5 years' experience in Senior IT Leadership, working with diverse group of IT professionals and expertise levels.
  • 5 years' experience in IT First Line Support and Application maintenance.
  • 5 years Banking experience.
  • 3 years' experience in any of the Digital Channels discipline areas including Internet Banking, Mobile Banking, Agent Banking, Debit Credit and Prepaid Card Systems, ATM's and Cash deposit machines, Point of Sale acquiring services, and Merchant management.
  • 3 years' experience in Project Leadership with a flavor of digital channels implementations.


The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Monday 6th November 2023 

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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Uploaded: 2023-10-23 00:00:00 Deadline: 2023-11-06 00:00:00 Reference Number: 1753