Agency Support Specialist

• To lead and coordinate the banks Agency and Merchant channels initiatives.
• To deliver quality service to both internal and external customers and always provide high system availability of systems.
• To provide operational assistance and guidance in IT related areas to the Card Business team and ensure compliance of the payment associations.

Key Responsibilities

• Provide technical support for existing Agency, Merchant, Ecommerce Applications, and support implementation of related projects.
• Provide first level IT training and support to users in addition to keeping track of user issues and oversee their prompt resolution.
• Delivering business quality solutions by ensuring that they are well tested and are rolled out in a manner that adheres to established business processes.
• Work closely with IT Security to ensure that the Agency and Merchant Systems are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services.
• Routine system administration and management
• Maintain up to date system and user documentation.
• Ensure compliance of SLAs by system vendors
• Develop real time online reports and monitoring tools to be able to track Agency/Merchant banking and ecommerce acquiring system uptime and performance.
• Continual Service Improvement by recommending and implementing upgrades or changes to the mobile & internet solutions for increased performance, security or business benefits.
• Develop subject matter expert knowledge of Agency/Merchant banking and Ecommerce payment banking technologies.

The Person

For the above position, the successful applicant should have the following:

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field of study.
• 3 years progressive experience in Information Technology.
• 2 years’ experience in POS /Ecommerce.
• 2 years’ experience in Integrations.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 23^rd August 2024.

Qualified candidates with a disability are encouraged to apply.

Only short-listed candidates will be contacted.