The Manager - Digital Personal and Business Finance Management, reporting to the Senior Manager - Digital Experience, is responsible for defining the vision, strategy, and roadmap for Personal Financial Management (PFM) and Business Financial Management (BFM) products. This role focuses on creating and deploying digital tools that facilitate effective management of finances, investments, and financial plans for both individual and business customers.
The position requires a deep understanding of financial management principles, budgeting, saving, investment strategies, and digital banking technologies. The manager will also analyze engagement data to enhance the overall customer experience and provide comprehensive financial guidance to help customers achieve their financial goals.
Key Responsibilities:
- Develop Financial Planning and Investment Strategies: Develop and implement personalized digitized financial planning tools and techniques tailored to the customers goals, income, expenses and risk tolerance, advise customers on investments, asset allocation and portfolio management to meet short term and long-term goals
- Implement Budgeting, Expense & Debt Management Platforms: Manage and implement digital platforms that assist customers manage their day-to-day finances by creating budgets, tracking spending and offering strategies for savings also to manage debt, including consolidation strategies, loan structuring and repayment plans
- Product Development and Innovation: Collaborate with product development teams to design and implement advanced financial planning, budgeting, and investment tools tailored to customer needs on the banks digital channels and ensuring continuous innovation and improvement.
- Leverage Data-Driven Insights: Analyze customer and business financial data to identify trends, optimize financial strategies, and continuously improve the digital personal and business financial management experience
- Forge Strategic Partnerships: Develop partnerships to enhance the bank’s offerings by analyzing insurance and investment needs and making appropriate recommendations for coverage including life, health and motor insurance
- Educate and Engage Customers: Develop and deploy educational financial literacy content on the bank’s digital channels (including app and web) focusing on topics such as saving, budgeting, investing, and debt management to help customers make informed financial decisions and enhance their financial literacy.
- Collaborate with Cross-Functional Teams: Work closely with internal teams, including marketing, technology, and operations, to integrate PFM/BFM solutions into digital platforms and ensure seamless customer experiences.
- Marketing and Customer Acquisition: Partner with marketing teams to design and execute campaigns that promote financial management solutions, attracting new customers and driving increased engagement.
- Monitor and Report Progress: Track the effectiveness of PFM/BFM initiatives and report on performance to key stakeholders, providing actionable insights to improve customer satisfaction and business outcomes.
- Ensure Compliance and Ethics: Ensure all PFM/BFM programs comply with regulatory requirements, data privacy standards, and ethical guidelines, safeguarding customer information and adhering to financial regulations.
The Person:
For the above position, the successful applicant should have the following:
- Bachelor's degree from a recognized university.
- Member of a relevant professional body e.g. CIM / Product Management / Finance is an added advantage.
- Master’s degree in business administration (MBA) / Marketing / Any Related Field is an added advantage.
- At least 5 years’ work experience in the same or related role, with at least:
- 5 years’ work experience in developing digital financial platforms e.g., banking, payments & investment platforms.
- 4 years’ work experience in digital product management.
- 3 years’ work experience in financial planning principles is desirable.
- 3 years work experience in personal finance management (PFM), investment management or financial planning.
- 4 years’ work experience in day to day management of digital products.
- 3 years work experience in Customer relations management (CRM).
- 5 years’ work experience in fintech/ digital financial services.
- 3 years work experience in data analytics and business intelligence is desirable.
- 1-year work experience in Service design, user experience, UI/UX and customer journeys optimization is desirable.
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 8th November 2024
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted
