Enterprise Systems Specialist, Messaging and Collaboration

The Enterprise System Specialist - Messaging & Collaboration is responsible for leading, planning, coordination and administration of the Messaging & Collaboration infrastructure. This position provides expertise and skills needed to effectively manage, maintain and support the Messaging & Collaboration solution through proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues to maximize the benefit of IT systems investments.

Key Responsibilities

• Providing the highest level of technical skill and expertise in Active Directory, MS Exchange and network services such as DNS, DHCP & TCP/IP.
• Microsoft Office 365 Administration: Exchange Online, Azure, SharePoint online, MS Teams, Security & Compliance, Microsoft Intune, OneDrive.
• Monitoring and supporting the availability of the Bank’s messaging and collaboration infrastructure and related services including Microsoft Exchange, Microsoft Office 365 & Email Security. Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving client business objectives.
• Develop Solution architectures for assigned projects with established EA standards and also to support in the development of technology advancements and adaptation of new technologies. Deploy new applications and enhancements to existing software/applications and operating systems.
• Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for the Messaging and Collaboration Platform. Ensure robust, reliable delivery of email communications from KCB e-banking channels i.e. Internet banking and Mobile Banking.
• Publish and maintain high quality documentation for technology area. Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployment architecture.
• Development and operationalization of Group IT Policies, Standards and Procedures. Update and maintain documentation for assigned areas of responsibility.
• Lead IT related projects from conception and implementation, through to completion, including any staff training and support.
• Work closely with Group Cybersecurity team to Implement Information security governance, security controls and risk management programs adhering to best practices.
• Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
• Provide support on IT systems for staff in Kenya, Uganda, Tanzania, Burundi, Rwanda and South Sudan:
• Microsoft Exchange
• Microsoft Office 365: Exchange Online, Azure, SharePoint online, MS Teams, Security & Compliance & OneDrive
• Microsoft Intune MDM
• QuickPay
• Email Security Gateway
• Internal PKI Infrastructure
• Active Directory Rights Management Services
• Electronic queue management system (EQMS)

The Person

For the above position, the successful applicant should have the following:

• Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
• Professional qualification/Certification in MCSE/MCITP/MCSA – Messaging/MCP/ Microsoft 365 Administrator at least one is required
• Certification in OCP,MCDBA,LINUX/UNIX, ITIL is added advantage.

• A minimum of 5 years' experience in Technology.

• 5 years of extensive technical knowledge of Microsoft Active Directory, MS Active Directory Certificate Services, DNS, DHCP, TCP/IP, IIS, Microsoft Office 365, PKI infrastructure & Mobile device management (MDM).
• 4 years of extensive technical knowledge and experience of Messaging and Collaboration Technologies. 
• 4 years’ experience in exchange (Including both Exchange On-Prem and Exchange Online). Expert knowledge and experience with Microsoft Exchange Hybrid. 
• 3 years’ experience implementing GPOs, OU, resources, security principals, replication, DNS / name space, group policy management, schema modifications, ADFS, SSO, domain / forest creation.
• 3 years of proven experience with Microsoft Active Directory services including forest and domain design, policies, trusts, replication and topology.
• 3 years of strong knowledge of Networking and Windows Operating system concepts.
• 5 years of knowledge of IT Hardware and Software.
• 2 years of knowledge of IT Banking Systems Implementation & Capabilities.
• 3 years of project management skills.
• 3 years of customer service skills.
• 3 years of change management process knowledge.

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 22^nd November 2024

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.