BANK

Agency Banking Manager

Job Purpose:

 Agency Banking manager is responsible for leading the Branch Channels Officers(BCOs) on day-to-day management and roll out of KCBU agents to help rapidly scale KCBU’s Agency banking services and products in Uganda.

Job Responsibilities:

  • Create and manage a roll out plan for KCBU Agents.
  • Provide strategic directive to the agent banking business.
  • Lead the BCOs to grow a sustainable agent network.
  • Lead and deliver on all projects related to Agency Banking.
  • Manage stake holders to ensure Agents have 100% for the supplies and merchandise required.
  • Be the primary contact person for all Agent issues and give solutions to all issues raised under agent banking.
  • Ensure high quality service is provided by KCBU agents to customers and ensure compliance of these agents is followed.
  • Overseeing the training and development of quality Agency banking network.
  • Preparation of quality service reports.
  • Manage stable partnerships focusing on strategy and KCBU business growth.
  • Schedule agent promotion campaigns as per bank’s plan.
  • Organize Agent feedback forums.

Job Requirements:

  • Fluency in English and any other local languages.
  • Bachelor’s degree or equivalent. Certificate in digital Money is an added advantage.
  • Years experience in Agency banking or Digital Channels.
  • Excellent Communication and interpersonal skills.
  • Great attention to details.
  • Ability to conduct duties discreetly and impartially.

Candidates should have the following.

  • Communicate effectively and efficiently often both in writing and in person to the point of over communication.
  • Enjoy networking and meeting new people and thrive at building new relationships.
  • Dive into new challenges and enjoy identifying creative solutions.
  • Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
  • Adapt at independently navigating complex relationships.
  • Are incredibly adaptable and excel in fast paced environments.
  • Process driven and can implement structure where there is little or none.
  • Exceptionally organized and pays close attention to detail.
  • Are a ‘’ can -doer’’ and thrive on executing objectives.
  • Have excellent excel skills.
  • Love taking ownership of projects.
  • Have a strong sense of integrity.

 

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Uploaded: 2025-02-03 00:00:00 Deadline: 2025-02-17 00:00:00 Reference Number: 3631