Agency Banking Manager

Job Purpose:

 Agency Banking manager is responsible for leading the Branch Channels Officers(BCOs) on day-to-day management and roll out of KCBU agents to help rapidly scale KCBU’s Agency banking services and products in Uganda.

Job Responsibilities:

• Create and manage a roll out plan for KCBU Agents.
• Provide strategic directive to the agent banking business.
• Lead the BCOs to grow a sustainable agent network.
• Lead and deliver on all projects related to Agency Banking.
• Manage stake holders to ensure Agents have 100% for the supplies and merchandise required.
• Be the primary contact person for all Agent issues and give solutions to all issues raised under agent banking.
• Ensure high quality service is provided by KCBU agents to customers and ensure compliance of these agents is followed.
• Overseeing the training and development of quality Agency banking network.
• Preparation of quality service reports.
• Manage stable partnerships focusing on strategy and KCBU business growth.
• Schedule agent promotion campaigns as per bank’s plan.
• Organize Agent feedback forums.

Job Requirements:

• Fluency in English and any other local languages.
• Bachelor’s degree or equivalent. Certificate in digital Money is an added advantage.
• Years experience in Agency banking or Digital Channels.
• Excellent Communication and interpersonal skills.
• Great attention to details.
• Ability to conduct duties discreetly and impartially.

Candidates should have the following.

• Communicate effectively and efficiently often both in writing and in person to the point of over communication.
• Enjoy networking and meeting new people and thrive at building new relationships.
• Dive into new challenges and enjoy identifying creative solutions.
• Are incredibly curious about how pieces fit together and use this learning to build optimal solutions.
• Adapt at independently navigating complex relationships.
• Are incredibly adaptable and excel in fast paced environments.
• Process driven and can implement structure where there is little or none.
• Exceptionally organized and pays close attention to detail.
• Are a ‘’ can -doer’’ and thrive on executing objectives.
• Have excellent excel skills.
• Love taking ownership of projects.
• Have a strong sense of integrity.